Contact

Get in Touch

Have a question about compatibility? Need assistance with an order, or just want to chat about straps? Our dedicated support team is here to help you get the perfect fit.

How to Reach Us

• Email: info@on-strap.com

  We respond to all inquiries within 24 hours, Monday through Friday.

• Business Hours: Monday – Friday: 9:00 AM – 5:00 PM EST

  Saturday – Sunday: Closed

Frequently Requested Info

• Looking for an update on a pre-order? Please check our FAQ page for current batch shipping timelines. Be sure to include your order number in your email for faster service.

• Need to report shipping damage or a defect? Please email us within 7 days of delivery. Remember to attach clear photo documentation of the issue so our team can expedite your replacement or refund.