Refund policy

We want you to love your purchase! If something isn't right, please let us know and we will do our best to make it right.

Because of the nature of our products, we can only accept returns for items that arrive damaged or have a manufacturing defect.

How to file a claim:

• Timeframe: Please contact us within 7 days of receiving your order.

• Proof: Include photo documentation of the defect or shipping damage.

• Resolution: Once approved, we will gladly issue a replacement or a full refund.

Questions? We're here to help! Reach out to us at: info@on-strap.com